General Conditions of Sale

The offer and sale of products on our website ("") are regulated by these General Sales Conditions.
The products purchased on are sold directly by Studio.11 S.r.l. (hereinafter referred to as Studio.11), with registered offices in Cervia, via del Lavoro 28 – Postal Code 48015, Trade Register, Tax Code and VAT ID number IT02474790397.
To contact Studio.11 send an email message to ( For any other legal information, refer to the dedicated section of the website.

The Vendor offers the products for sale on and performs its electronic business activity only with respect to end users.
The Vendor reserves the right not to execute orders placed by entities other than end users and, in any case, orders not in compliance with its business policy.

How to purchase
To purchase one or more products on, the product must be selected (model, size, colour) and the order form must be completed in electronic format (personal, billing and shipment details). This form is then transmitted by computer automatically to the Vendor.
The order form makes reference to the General Sales Conditions (this page) and to a summary of the information on the essential characteristics of each ordered product and its price (inclusive of all applicable taxes or levies), the payment methods available for product purchase and the methods of delivery of the purchased products, together with shipment costs.
The contract becomes effective when the Vendor receives the order form by computer and after checking the correctness of the order data.
The order form is filed in our databank for the time needed to execute the order and in any case for the time indicated by the law.
Once the contract has become effective, Studio.11 starts processing your purchase order.
The Vendor shall be entitled to refuse purchase orders which do not provide adequate guarantees of solvency or which are incomplete or incorrect, or in the case of unavailability of products.
In such cases, the buyer is informed by email that the contract is not effective and that the purchase order has not been processed by the Vendor, and the reasons for this are clearly specified.
In the event of the products, presented on, being no longer available or for sale at the time of your last accessing the website or at the time of sending the order form, the Vendor will promptly contact you – and in any case within thirty (30) days starting on the day after that on which you sent your order to the Vendor – to notify you of any unavailability of the ordered products. In the event of the order form having been sent and the price paid, the Vendor shall refund any amounts already paid by you.
By sending the order form via computer, you unconditionally accept and undertake to observe, in relations with the Vendor, these General Sales Conditions and the Privacy Policy. If you are in disagreement with any of the terms and conditions of the General Sales Conditions, you are invited not to send the order for the purchase of products on
Once the contract has been executed, the Vendor will send you, by email, a purchase order receipt containing a summary of the information already contained on the order form (the information relating to the essential characteristics of the product and detailed indication of the price, the payment methods and the delivery costs).

Products and Warranty
Only brand name products are offered for sale on, which Studio.11 purchases directly from carefully-selected fashion houses, manufacturers and retailers and personalises manually. Such products should therefore be deemed limited addition products. The Vendor does not sell second-hand products. The handmade production process and the finishes (including ageing/wear) are part of the product which is sold as such. Handmade details make the product one of a kind and it could therefore differ from the images presented on the website. The essential characteristics of the product are presented on inside each product sheet. The product images and colours may not correspond to the real ones due to the Internet browser and monitor used.

Product prices could be subject to updating. Make sure of the end sales price before sending the order form. Purchase requests from Countries not included among those displayed on the order page will not be accepted by the Vendor.
The Warranty on such products is provided directly by Studio.11.

Conditions for the commodity exchange
The commodity exchange can be done with any item of equal to or greater cost than that purchased by paying the di erence. If the article is instead should be changed to a lower amount, a refund, will not be issued to monetary payment.
The deadline the Exchange to be refunded is 14 days from the date of receipt of the goods.
You will have two options:
-going to our store in Milano Marittima, Viale Matteotti 18 (round 1° Maggio)
-returning the product by courier or mail, to our venue Studio 11 S.r.l, Via del Lavoro,28 , postal code 48015 Montaletto di Cervia (RA) (the shipment for returning products is at the customer's expense while the products the shipment will be to our charge.
As soon as we receive the parcel, sent by you, we will immediately dispatch the new product or refund you.

IMPORTANT: in order to make the change you must contact us at the o ce number 054472030 to reserve the item that you are wished to replace.
It is necessary for the goods to be fully integrated in its original packaging and that tax receipt of purchase is inserted in the inside of the box.
We also recommend to insert within the package a sheet with the following data: name, surname, telephone number, shipping address to which you wish to receive the goods model and number of the shoe and reserved for the change.

Washing notes
Gently wash in cold water to loosen debris directly about the or delicate fabrics such Glitter etc ..
Do not leave your shoes soaked or wet, proceed to 'internal and external drying the shoe using a blow dryer.
We use metal components subjected to anti-rust treatment, but this It does not guarantee the non-appearance of rust if the shoes are wet and / or left exposed to 'moisture for a long period. DO NOT MACHINE WASH

To pay for the products and shipping and delivery costs, you can use one of the methods indicated on the order form – credit card or COD. In this latter case, only valid for Italy, further collection costs are charged (6 €). The amount must be paid to the express courier in cash.
In case of payment by credit card, the financial details (e.g., credit/debit card number or the date of card expiry) will be sent, by encrypted protocol to the bank of reference, which provides related remote electronic payment services, without third parties having access to such details in any way. Such information, entered directly onto the bank portal is not stored in any way by the vendor and is only used to complete the procedures relating to your purchase and to make any refunds in case of products being returned as a result of your entitlement to withdraw from the purchase, or in the event of its becoming necessary to prevent or report the committing of frauds to the police.
The purchase price of the products and the shipment and delivery costs, as indicated on the order form, will be charged to your current account at the time of dispatch of the purchased products and not at the time of sending the order.
Any customs expenses are to the charge of the buyer.

Shipping Costs
Italy: free of charge for purchases over 100 € (with Credit Card, Paypal, bank transfer payments), 10 € with COD payments.
International: free of charge for purchases over 300 €.

Product shipment and delivery
The shipment and delivery of the products in stock normally take up to 48 hours (Italy). Longer times are required for delivery to the islands and abroad. In this case, please contact for more details.

Customer assistance

Please feel free to obtain any information you require through our assistance services: contact Customer Service via email (

Right of withdrawal
You are entitled to withdraw from the contract executed with the Vendor, without any penalty and without indicating the reason, within thirty /(30) days, starting on the day of receipt of the products purchased on To exercise your right of withdrawal, send an email message to indicating all the details of the order. You will be contacted by one of our Managers.
In case you exercise your right of withdrawal, the Vendor is entitled not to accept the return of products which have been used, altered as regards their essential and quality characteristics or which have been washed or damaged.
All shipment costs for the return of the products to the vendor are to the charge of the buyer.

Applicable law and settlement of disputes
The General Sales Conditions are regulated by the laws of Italy and in particular by law decree no. 206 dated 6 September 2005, on consumer law, with specific reference to the regulations relating to distance selling, and by law decree no. 70 dated 9 April 2003 as regards a number of electronic trading aspects. In case of any disputes between the Vendor and each end user, the competent law court shall be that of Ravenna.